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Telehealth Online Counselling with your Melbourne Psychologist

The Soulutions Centre is now conducting online Telehealth sessions (phone or video consultations) in addition to face to face consultations as a response to the Covid-19 pandemic. Our telehealth online counselling sessions give you a chance to still remain in contact with your psychologist, if you are not able to attend your usual in-person therapy in our Melbourne CBD office.

Telehealth online counselling allows us to play our part in decreasing the risk to both clients and therapist. It also means we can provide you with your psychology and counselling sessions from the comfort of your own home while we are all in isolation. Telehealth includes telephone and online video technology such as Zoom and Coviu. Online therapy has been shown to be just as effective as face to face as about 60-65% of communication is nonverbal. However, sometimes because of technical glitches with software or issues with internet connection a telephone session might be the best option.

Existing clients will have now received an email from us explaining how the Telehealth online counselling works and if you have any questions, please call us on 0492 485 823 or send us an email to info@thesoulutionscentre.com.

FAQs for Telehealth

How Does Telehealth Online Counselling Work?

If you are a current client at The Soulutions Centre, your psychologist will touch base with you about making arrangements for Telehealth online counselling for any upcoming appointments. If you haven’t heard from your psychologist yet, or have questions or concerns, you can also get in touch with our Support Team here. If you are a new client, you can book online or express your interest in starting online therapy. It is likely this will move back to face to face therapy later down the track. We are trying to stay flexible with developments as they arise.


If you have an online video session booked in, your psychologist will email you with a link that you can click on at the time of your appointment to begin your session. Please know we are here to provide you with the highest quality psychological services whilst utilising contemporary technology. As long as you have a reliable internet connection (or telephone within Australia), we can make it work.


Get in touch


If you have a phone session booked in, your psychologist will call your mobile phone from a private number.


You will receive the same reminder for your appointment that you always do. We’re asking people to be particularly mindful of giving us at least 48 hours’ notice if you need to cancel or reschedule your appointment. This means that we are more likely to be able to offer your time to someone else who is waiting to be seen.

What do I need?

You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. We also encourage you to find a private room at home so you can speak freely and won’t be interrupted. A bedroom with a door you can close works well, but you can even sit in your car if that feels more private! Please ensure your phone or computer is fully charged and has adequate internet speed.

Is Telehealth effective?

Research suggests that speaking with a psychologist via Telehealth is as effective as face to face therapy. We’ve provided a couple of links below to a research study if you would like to look into this more:

Telemental Health Care Study

What if I’m not sure if Telehealth is right for me?

We understand that the idea of Telehealth can be daunting. Your psychologist will be more than happy to discuss any questions or concerns you may have about the online or phone counselling. If you’re not sure if Telehealth is for you, we’d encourage you to give it a try and see what you think. Lots of people are surprised by how similar it is to face to face.

When will face to face sessions resume?

At this stage it is unclear when we will be able to resume face to face sessions. It looks like it could be quite a while though, perhaps even a couple of months or more. Speak to your therapist or get in touch here to talk this through.

How long are Telehealth sessions?

Sessions are the same length as regular sessions, approximately 50 minutes. Also 5 mins before and after your session to give yourself the space to really connect with and process afterwards before reconnecting into your daily life.

Self-Help Resources for Coronavirus

The coronavirus crisis is creating uncertain and challenging times for us all. Now more than ever we need to look after our mental health. We’ve got plenty of evidence-based, practical resources to help you through. Visit our Resource portal for helpful tools here.

Things are changing fast, so this page will be updated as more information comes to hand and as new questions arise. If we haven’t answered your question here though, get in touch with our Support Team. We are here to help.

Get in Touch to Know More About Telehealth with Our Melbourne Team

If you would like to better understand Telehealth online counselling and discuss your options with your psychologist, please reach out.

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